Privacy Notice

Rated Labs is committed to protecting your privacy. This Privacy Notice ("Notice"), together with our website terms of use and any other documents referred to in it, sets out the types of personal information we collect, how we collect and process that information, who we share it with in relation to the services we provide and certain rights and options that you have in this respect.

Rated Labs owns and operates this website (“site”).

Who is responsible for your personal data?

Rated Labs is responsible for your personal data. Rated Labs comprises Rated Labs Limited (a limited company incorporated in England & Wales, registered number 14036060) (referred to as "Rated Labs" or "we" or "our"). For the purposes of applicable data protection law (in particular, the General Data Protection Regulation (EU) 2016/679 (the "GDPR") as applicable as part of UK domestic law by virtue of section 3 of the European Union (Withdrawal) Act 2018 and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (as amended) (“UK GDPR”)), your data will be controlled by the Rated Labs as the independent data controller of your personal data. This Notice applies to all sites that operate under Rated Labs sites.

Personal data we collect

We (might) collect and process the following personal data from you, where these apply:

  • Identity and Contact Data, including your name, email address, and other personal data concerning your preferences relevant to our services.

  • Profile and Usage Data, including user credentials, passwords to Rated Labs websites or password protected platforms or services, your preferences in receiving marketing information from us, your communication preferences and information about how you use our websites(s), including the services you viewed or searched for, page response times, download errors, length of visits and page interaction information (such as scrolling, clicks, and mouse-overs). To learn more about our use of cookies or similar technology please see the “What cookies do we use and what information do they collect?” section below.

  • Technical Data, including information collected during your visits to our website(s), the Internet Protocol (IP) address, login data, browser type and version, device type, time zone setting, browser plug-in types and versions, operating system and platform. To learn more about our use of cookies or similar technology please see the “What cookies do we use and what information do they collect?” section below.

Information about other people

If you provide information to us about any person other than yourself, your employees, counterparties, your advisers or your suppliers, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.

How do we collect your personal data?

The circumstances in which we can collect personal data about you include:

  • when you or your organisation use our services or use any of our online services;

  • when you or your organisation offer to provide, or provides, services to us;

  • when you correspond with us by email or other electronic means, or in writing, or when you provide other information directly to us, including in conversation with our staff;

  • when you or your organisation browse, complete a form or make an enquiry or otherwise interact on our website or other online platforms;

  • when you attend our events or sign up to receive information from us;

  • We may use cookies on our website and to provide the services. Cookies are tiny data files placed on your device that contain a unique identifier that identify your browser. Cookies allow us to collect information about you as a user, to improve our platform, store preferences and settings, and help with sign-in. While you can manage cookies in your Account’s preferences setting, if you disable cookies, you may not be able to use or access some or all of the Services.

  • Our web pages may contain electronic images known as web beacons (also called single- pixel gifs) that we use to help deliver cookies on our websites and to count users who have visited those websites. We may also include web beacons in our promotional email messages or newsletters to determine whether and when you open and act on them. When we talk about cookies in this Notice, this term includes these similar technologies.

What cookies do we use and what information do they collect?

  • Necessary cookies: these cookies are required to enable core functionality. Without these cookies, services you have asked for cannot be provided. If you disable these cookies certain parts of the Services will not function for you.

  • Analytics cookies: these cookies help us improve or optimise the experience we provide. They allow us to measure how visitors interact with the Services and we use this information to improve the user experience and performance of our website and the Services. These cookies are used to collect technical information such as the number of pages visited, which parts of our website are clicked on and the length of time between clicks.

  • Functional cookies: We may use cookies that are not essential but enable various helpful features on the Site. For example, these cookies collect information about your interaction with services provided on the Site.

We keep information collected from cookies for a maximum of 6 months.

If you fail to provide personal data

Where we need to collect personal data by law or in order to process your instructions or perform a contract we have with you and you fail to provide that data when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you. In this case, we may have to cancel our engagement or contract you have with us, but we will notify you if this is the case at the time.

How will we use your personal data?

We use your personal data only for the following purposes:

  • To fulfil a contract, or take steps linked to a contract, with you or your organisation. This includes:

    • to register you as a user of Rated Labs and grant you access to the Rated APIs via the site; and

    • to provide and administer services as instructed by you or your organisation.

  • As required by Rated Labs to conduct our business and pursue our legitimate interests, in particular:

    • to administer and manage our relationship with you, including accounting, auditing, and taking other steps linked to the performance of our business relationship including identifying persons authorised to represent our customers, suppliers or service providers;

    • to analyse and improve our services and communications, monitor user numbers and to monitor compliance with our policies and standards;

    • to protect the security of our communications and other systems and to prevent and detect security threats, frauds or other criminal or malicious activities;

    • to exercise or defend our legal rights or to comply with court orders;

    • to communicate with you to keep you up-to-date on the latest developments, announcements, and other information about our services and solutions (including briefings, newsletters and other information), events and initiatives;

    • to send you details of client surveys, marketing campaigns, market analysis, or other promotional activities; and

    • to collect information about your preferences to personalise and improve the quality of our communications with you.

  • For purposes required by law, including maintaining records, compliance checks or screening and recording (e.g. fraud and crime prevention and detection, trade sanctions and embargo laws). This can include making records of our communications with you for compliance purposes.

  • With your consent, we may use your data to manage your email subscriptions, improve the relevance of our website, send you periodic marketing communications about the services we provide, invite you to participate in contests, promotions, surveys or other features of the services and to improve the relevance of our advertising.

We will not use your personal data for taking any automated decisions affecting or creating profiles other than as described above.

Disclosure of your personal data

We may share your personal data, in the following circumstances:

  • with our affiliates for the purposes of providing you with our services as described in this Notice;

  • with third parties including certain service providers we have retained in connection with the services we provide;

  • on a confidential basis with third parties for the purposes of collecting your feedback on the company’s service provision, to help us measure our performance and to improve and promote our services;

  • with courts, law enforcement authorities, regulators, government officials or attorneys or other parties where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process;

  • with service providers who we engage within or outside of Rated Labs, domestically or abroad, e.g. shared service centres, to process personal data for any of the purposes listed above on our behalf and in accordance with our instructions only; and

  • if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets to whom we assign or novate any of our rights and obligations.

Information we transfer

When we transfer your information to other countries, we will use, share and safeguard that information as described in this Notice. To provide our services, we may transfer the personal information we collect to countries outside of the EEA and UK which do not provide the same level of data protection as the country in which you reside and are not recognised by the European Commission or UK Information Commissioner as providing an adequate level of data protection. We only transfer personal information to these countries when it is necessary for the services we provide you, or it is necessary for the establishment, exercise or defence of legal claims or subject to safeguards that assure the protection of your personal information, such as European Commission approved standard contractual clauses or the Information Commissioner approved International Data Transfer Agreement or Addendum.

Rated Labs ensures a level of data protection at least as protective as that required in the European Economic Area and United Kingdom.

For further information, including obtaining a copy of the documents used to protect your information, please contact us on

Security of your personal data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Updating personal data about you

If any of the personal data that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, or if you become aware we have any inaccurate personal data about you, please let us know by sending an email to We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.

Your Rights

You have various rights with respect to our use of your personal data:

  • Access: You have the right to request a copy of the personal data that we hold about you. There are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal personal data about another person, or if we are legally prevented from disclosing such information. You are entitled to see the personal data held about you. If you wish to do this, please contact us using the contact details provided below.

  • Accuracy: We aim to keep your personal data accurate, current, and complete. We encourage you to contact us to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.

  • Objecting: In certain circumstances, you also have the right to object to processing of your personal data and to ask us to block, erase and restrict your personal data. If you would like us to stop using your personal data, please contact us.

  • Porting: You have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.

  • Erasure: You have the right to ask us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected, or when, among other things, your personal data have been unlawfully processed.

  • Complaints: If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority, or to seek a remedy through the courts.

You may, at any time, exercise any of the above rights, by contacting

If you have provided your consent to the collection, processing and transfer of your personal data, you have the right to fully or partly withdraw your consent. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another legal ground for the processing.

To opt-out of receiving our marketing communications t please follow the opt-out links on any marketing message sent to you or contact Opting out of receiving marketing communications will not affect the processing of personal data for the provision of our services.

How long we keep your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements and, where required for Rated Labs to assert or defend against legal claims, until the end of the relevant retention period or until the claims in question have been settled. If you want to learn more about our specific retention periods for your personal data established in our retention policy you may contact us at Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations.

Changes to our Privacy Notice

We reserve the right to update and change this Notice from time to time in order to reflect any changes to the way in which we process your personal data or changing legal requirements. Any changes we may make to our Notice in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Notice.

Contact Details

Questions, comments and requests regarding this Notice are welcomed and should be addressed to, or send a letter to Rated Labs Limited, 12 New Fetter Lane, London EC4A 1JP.

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